A. COLLECTION OF INFORMATION:
Your privacy is important to us and we have taken steps to ensure that we do not collect more information from you than is necessary for us to provide you with our services and to protect your account.
Information including, user name, address, phone number and email address may be collected at the time of user registration. The information we collect from you includes things like:
Your mailing address
Your e-mail address
Your phone number
Your credit card number and other payment information
Your driver’s license number
Credit application information, such as your Social Security number
Demographic and lifestyle information, such as age, personal interests and product preferences.
It may also include information you give us about other people, such as the name and address of a gift recipient, or the name and contact info of a Friends & Family Pickup person.
It is mandatory for users to provide certain categories of Business Data and Personal Data (as specified at the time of collection). In the event that users do not provide any or sufficient Business Data and/or Personal Data marked as mandatory, we may not be able to complete the registration process or provide such users with our products or services.
We record and retain details of users’ activities. Information relating to such transactions including the types and specifications of the goods, pricing and delivery information and any trade dispute records may be collected when sale and purchase transactions are conducted on or facilitated.
B. USE OF PERSONAL DATA:
If you provide any Personal Data to us, you are deemed to have authorized us to collect, retain and use that Personal Data for the following purposes:
verifying your identity;
verifying your eligibility to register as a user of the Sites;
processing your registration as a user, providing you with a log-in ID for the Sites and maintaining and managing your registration;
providing you with customer service and responding to your queries, feedback, claims or disputes;
to facilitate communication between buyers and sellers on the Sites;
C. SECURITY PRECAUTIONS:
Our Website has stringent security measures in place to protect the loss, misuse, and alteration of the information under our control. Whenever you change or access your account information, we offer the use of a secure server. Once your information is in our possession we adhere to strict security guidelines, protecting it against unauthorized access.
D. HOW WE USE THE INFORMATION WE COLLECT:
We use the information we collect for things like:
Fulfilling orders and requests for products, services or information.
Processing returns, exchanges and requests.
Tracking and confirming online orders.
Delivering or installing products.
Managing our online program.
Marketing and advertising products and services.
Establishing and managing your accounts with us.
Communicating things like special events, sweepstakes, promotions and surveys
Identifying you on our websites and tailoring advertisements and offers to you (both on our websites and on other websites) based on your interactions with us in our stores and online.
Operating, evaluating and improving our business.
E. DATA RETENTION:
We will retain your information for as long as your account is active or as needed to provide you services, comply with our legal obligations, resolve disputes, and enforce our agreements.
F. HOW WE SHARE THE INFORMATION WE COLLECT:
Al Faisal Mall does not sell, rent or trade your personal information to third parties.We may share your information with third parties to perform services on our behalf such as:
Scheduling and performing installations.
Maintaining our program.
Fulfilling subscription services.
Applying for credit cards and processing credit card payments.
G. OTHER INFORMATION:
CHILD USE. We do not knowingly collect personal information from, or sell products for purchase by, persons under the age of 18. We sell children’s products for purchase by adults. Do not provide information to us, or purchase from this Site, if you are under the age of 18.
LEGAL DISCLAIMER. We may disclose personal information when required by law or in the good-faith belief that such action is necessary in order to conform to the edicts of the law or comply with a legal process served on our Site.
WHAT IS AL FAISAL MALL RETURN’S POLICY?
Al Faisal Mall 3 Day Returns Policy “No Questions Asked Return Policy!”
Though we strive to give you a great customer experience each time you shop with us, if at all you are not 100% satisfied with your purchase, you can return your Order for a full refund of paid price.
We mean what we say! All you need to do is drop an email at [email protected] within a period of 3 days, from the date of order. However, you must understand that we can’t bear a loss either; so return of products will be accepted only if the products are returned in a saleable condition with the tags intact and in their original packaging, in an unwashed and undamaged condition. C’mon that’s just fair!
Please note that “Al Faisal Mall 3 Day Returns Policy” does not apply to Inner wear, Lingerie, Fragrances, Beauty products, Jewelry, Swimsuits & Socks.
Refund/ replacement for goods/ merchandise are subject to inspection and checking by Al Faisal Mall team.
Damages due to neglect, improper usage or application will not be covered under our Returns Policy.
Some special rules for promotional offers may override “Al Faisal Mall 3 Day Returns Policy.”
Please note that the Cash on Delivery convenience charge and the shipping charge would not be included in the refund value of your order as these are non-refundable charges.
CAN I RETURN A PART OF MY ORDER?
Yes, you may return a part of the Order, in case of multiple items in an order. Any product being returned needs to be returned in full including all components as well as any complimentary gifts or products which came along with it. However, if your purchase was made in the period of a special promotional offer, contests or any special scheme then special rules might apply for returns.
CAN I CANCEL MY ORDER?
If you wish to cancel your order, get in touch with Customer Care as soon as possible with your order number. As long as your order has not been dispatched we can cancel it. If your order has been dispatched but yet to be delivered, please do not accept delivery and contact Customer Care to inform them of the same.
HOW LONG WILL THE RETURN PROCESS TAKE?
Delivery time would depend on your chosen courier. Once the item is received in our warehouse, it undergoes a Product Inspection which takes about 2 days (48 hours). Typically the refunds are initiated within 2 days after product inspection. The receipt of the payment would depend on the mode of payment chosen by you. You can always speed up the process by using our Drop Ship facility & return the Full/Partial Order by yourself, to save your money and time.
HOW WILL I RECEIVE MY REFUND OR EXCHANGE?
Your money would be returned to you through bank transfer or easy paisa. You could also exchange the product with any of our other product line.
HOW LONG WILL THE REFUND PROCESS TAKE?
Typically the refunds are initiated within 2 days of Product Inspection. Receipt of the refund would depend on the mode of payment chosen by you.
WHERE DO I RETURN MY PRODUCT?
Please check with our customer care if we cover your city for pickup and we do in most cases. If however your city is not covered or if you wish to send the product on your own please use this address.
Electronics items under Manufacturer Warranty will be covered only by the Manufacturer.
I WAS SUPPOSED TO RECEIVE MY REFUND BY NOW BUT I HAVEN’T. WHAT DO I DO?
We update our customers through emails at every step of the returns process so please check for the last update from us in your email. If the last update states that the refund has already been initiated please wait for the refund process to complete. Depending on the mode of refund, the time taken for the refund to reflect in your account can vary. If you haven’t received any update from us please write to us or give us a call.
WHAT IS DROP SHIP FACILITY?
Drop ship is a facility where customers can return their products to Al Faisal Mall without paying any processing fee or courier charges. Customers just need to visit our Drop ship centers with the product to be returned along with a Returns E-form and deposit the product at our Drop ship centers, so that the product reaches us safely. Refunds will be initiated post inspection once the shipment reaches our facility. Drop ship facility is available at following Locations.
CAN I DROP SHIP MY RETURNS AT CERTAIN LOCATIONS FOR AL FAISAL MALL?
Al Faisal Mall has launched the Returns Drop Ship facility for certain locations. Customers from these locations who would like to return their products can visit the centers and send their returns to Al Faisal Mall.
DO I NEED TO PAY A FEE FOR USING THIS SERVICE?
No. This service is completely free of charge.
WHICH ALL LOCATIONS HAVE THE DROP SHIP FACILITY?
Al Faisal Mall has launched Drop ship facility for certain cities and we are constantly increasing our reach. Please get in touch with us to know if we service your location at this time.
HOW TO SUBMIT AN ORDER RETURN?
Please use this link Return Order to submit a return.